We want your shopping experience at ConstructionComplete to be convenient and comfortable. Although ordering from our website is quick and secure, we're also happy to assist you in placing an order over the phone. Please call us at 1-800-889-0661 to order by phone.

Call 1-800-889-0661 or use the contact forms available on our Contact Us page for help with an order that you'd like to cancel.

At ConstructionComplete, our goal is to get our products to wherever you need them. Although there are limitations with delivery of certain items, we want to make our inventory available to everyone, everywhere. Please call 1-800-889-0661 or use the contact forms available on our Contact Us page  to speak with one of our representatives about placing your international order.

We want to provide you with the best products and services at the lowest prices. When you place an order with us, it should be the best deal available on the Web. If you find the same product on another site for less than you paid at ConstructionComplete within 14 days of your order, we'll refund the difference to your original payment method. See the guidelines for our low price guarantee below, and then call 1-800-889-0661 or use the contact forms available on our Contact Us page to request a price match.

• You must request your refund within 14 days from the day you placed the order at ConstructionComplete.
• The better price must be at another website in the United States, and the identical item must be available for purchase on the competitor's website.
• The better price must include shipping, handling, and any other fees so that the total price is lower than ConstructionComplete's total price.
• You may claim only one refund per item, per order.
• We cannot price match if the better price is on an auction site or a site with paid membership.

Please note that ConstructionComplete reserves the right to verify that the better price is from a legitimate competitor, and that price matching will be at our discretion. Call 1-800-889-0661 or use the contact forms available on our Contact Us page if you have questions about our low price guarantee.

As soon as your order ships, we'll email you with information to track it all the way to your doorstep. All of our carriers have traceable shipping, so you'll know when to expect your order to arrive. For more information about our shipping policies, go to the Shipping section.

When you make a purchase with ConstructionComplete, we ask that you re-check your order to verify that your items, quantities, and shipping information are all correct before you select "Submit Order."

After you submit an order, you'll have a couple of ways to confirm that it's correct.

• We will email you a confirmation immediately with details about the order. Check the confirmation to verify that the order is correct. If the order is not correct, call 1-800-889-0661 or use the contact forms available on our Contact Us page right away so we can correct it.
• You can also go to My Account-> Order Status and select the appropriate order to see details.

You'll get another email from ConstructionComplete when the order ships. This will have the order details plus tracking information.

Ordering from ConstructionComplete should be painless. If you are having a problem with your order, we want to resolve it. See the list below for possible problems and how to get help. If your problem isn't on the list, feel free to call 1-800-889-0661 or use the contact forms available on our Contact Us page for assistance.

I Want to Change or Cancel My Order

If you need to change or cancel an order that you have submitted, call 1-800-889-0661 or use the contact forms available on our Contact Us page for assistance.

Declined Payment

If we are unable to authorize a charge to your credit card, we will let you know that we could not process your order because of declined payment.

Although there are several reasons for a payment to be declined, we are unable to obtain more information about why we are unable to authorize a charge for your order. If we notify you that your ConstructionComplete order cannot be processed due to declined payment, contact the issuing bank or card company for details and/or supply us with another method of payment for your order.

My Order Arrived Broken or Defective

We apologize for the inconvenience. Please immediately call 1-800-889-0661 or use the contact forms available on our Contact Us page. Our Returns section explains how we will process a refund or replacement for broken or defective items.

I Received an Item I Didn't Order

If we sent you the wrong item, we apologize for the inconvenience. Please call 1-800-889-0661 or use the contact forms available on our Contact Us page for assistance if you receive an item that you didn't order.

I Received More of an Item Than I Ordered

Sometimes duplicates or triplicates of an order are shipped unintentionally. If you notice duplicates on your order before it's shipped, please call 1-800-889-0661 or use the contact forms available on our Contact Us page.

If you have received your order and you have more of an item than you ordered, or if you were charged multiple times for a single order, please contact us either by calling 1-800-889-0661 or euse the contact forms available on our Contact Us page.

I Received Only Part of My Order

When you order several items from ConstructionComplete, they may have different availability times or be sent to you from different locations. If you receive a shipment that doesn't have your entire order, the other items on your order will be sent separately. If you have questions about this process, call 1-800-889-0661 or use the contact forms available on our Contact Us page..

When you place an order with ConstructionComplete, you will not be taxed as you would in a retail store. Unless we are shipping your order to Utah, your ConstructionComplete purchase will not be taxed at all.

Please go to the Tax-Exempt Purchasing section to see about taking advantage of your tax-exempt status for purchases from ConstructionComplete.

Many of the products that you find at ConstructionComplete come with a manufacturer's warranty. In addition to the manufacturer's warranty, some products also have available an Extended Warranty through our partnership with OnSite Maintenance. Please go to the product's description page for information about an Extended Warranty on a specific item or see the .

If you'd like to receive the manufacturer's warranty information for a product that you purchased at ConstructionComplete, you may contact the product manufacturer directly or you can request the information from ConstructionComplete by calling 1-800-889-0661 or use the contact forms available on our Contact Us page..